Western Union transactions can take several days to complete. If you request help thru our email ticketing system, please be sure to include the following information.

nickname - the exact spelling of the nickname you paid for, including spaces, dashes and underscores

email address - the email address you used when you registered the nickname with Paltalk

secret question and answer - for verification of ownership, we require that you correctly identify the 'secret question and answer' you chose when you registered the nickname

Western Union MTCN number - located on the payment form

the date the Western Union payment was made - located on the payment form

sequence number - located on the payment form

click HERE to proceed to the help form